Shipping & Handling

Standard UK Deliveries

Unless stated otherwise, all of our parts/accessories are subject to post & packing, which will be shown in the cart prior to payment . The price you see for a product is the price you pay. Most of our products are delivered on 2-3 Day Service, stock levels permitting. You must notify us via email within 24 hours of receipt of the goods, if your goods are subsequently found to be damaged.

Delivery to EU Countries 

Deliveries to EU Countries are subject to post & packing, which will be shown in the cart prior to payment. For enquiries, please use the Contact Us button on every web page.

Delivery to Countries outside the EU

Deliveries to Countries outside of the EU are subject to post & packing, which will be shown in the cart prior to payment. For enquiries, please use the Contact Us button on every web page.      

Import Duty 

If you order products for delivery outside of the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified address. You will be responsible for payment of any such import duties and taxes. Please be aware that we have no control over these charges and cannot predict their amounts. If you are unsure of these charges please contact your local customs office for further information before placing your order. 

Address details

Please take particular care with regards to entering your personal address information on the website.  If your house has a name and a number then it is imperative that both are entered when inputting your address.  Also, please take care to enter the post code correctly.  Your address details  MUST EXACTLY MATCH the billing address of your credit/debit card as recorded on your monthly statements.  Payment may be rejected if these details do not match.

Additional delivery charges will be added after consultation with the customer at time of processing, and will not appear on your invoice unless a reprint is requested.

Please note: Vision Spares Ltd T/A DIY Spare parts will not be liable for any consequential loss or damage for non or late delivery of goods.