Returns & Complaints

If you are not completely satisfied with your purchase you may return it to us within 14 days of receipt, for either an exchange or refund. You should contact us via the Contact Us button on each webpage in the first instance and within 14 days of receipt of goods. We will acknowledge your request/complaint within 5 working days and at this stage advise you on how long it will take to resolve the complaint. We will keep you informed throughout the process. This does not affect your statutory rights as a consumer.

Returns Address

Cancellation Rights 

You have the right under the Consumer Protection (Distance Selling) Regulations, to cancel your order within 14 working days, commencing from the day after the day you receive the goods. However, you must ensure that the goods remain unused and preferably in their original packaging unopened. You must return the goods within 15 days of the date of their delivery to you, to our contact address at your own cost and risk. We will refund the price you paid for such goods within 30 days of the date of cancellation provided that the goods are returned by you and received by us in the condition they were in, when delivered to you.

Identify

You should attach your Name and Telephone Number via a sticker or tag to ANY and EVERY component sent to us. DIY Spare Parts will not be held responsible for items sent to us that are not clearly labelled.

DIY Spare Parts does NOT operate a "Try & Return" policy. Faulty goods within warranty should be returned to us as soon as possible for exchange or repair. Postage and insurance charges for non-faulty returns must be borne by the customer.

Important Note

Oil and Petrol

When returning any petrol powered product all oil and petrol MUST be drained from the engine before you release the goods to a carrier. This is for the safety of the carrier firm.

Manufacturer instructions about emptying the engine of oil must be followed.

For safety in transit, petrol engines will be supplied "dry." It is the customer's responsibility to ensure that the engine is filled with the correct grade and quantity of engine oil.  Please refer to the manufacturer's operating instructions for guidance specific to your engine.